Responsible gambling

At The Metropolitan Casino Mayfair, we prioritize responsible gaming to ensure a safe and enjoyable experience for all our patrons. We recognize the potential risks associated with gambling and strive to provide effective measures to prevent harm.

Voluntary Exclusion Program

We offer a Voluntary Exclusion Program that allows you to exclude yourself from participating in any form of gaming within this casino or other casinos under Metropolitan Gaming's umbrella. This program is available for a minimum period of six months, after which it can be extended at your request.

Deposit Limits and Time-Outs

To help you maintain control over your gambling habits, we provide the option to set deposit limits on your account. You can also request time-outs from gaming, allowing you to take a break from our premises for a specified period.

Self-Exclusion Scheme

If you feel that your gaming habits are becoming problematic or you're experiencing difficulties in controlling your spending, please consider utilizing our Self-Exclusion Scheme. This will exclude you from all forms of gambling within this casino and prevent any marketing materials being sent to you during the agreed exclusion period.

Links to Support Organizations

We recognize the importance of support organizations for those struggling with problem gaming. We provide information about UK-based charities such as GamCare, offering advice on how to manage your gaming habits responsibly and seeking help if needed.

Responsible Gaming Features

Our venue is equipped with various responsible gaming features designed to assist you in managing your gaming experience effectively:

• • Deposit limits: Set a limit on the amount of money that can be deposited into your account.
• Time-outs: Take breaks from gaming for a specified period, helping prevent impulsive decisions.
• Self-exclusion scheme: Completely exclude yourself from all forms of gambling within this casino and prevent marketing materials.

Key Features to Enhance Your Gaming Experience

To promote responsible gaming practices among our patrons:

• We monitor betting patterns closely and intervene when we notice suspicious activity or signs of problem gaming.
• Our staff are trained in identifying and assisting individuals displaying problematic behaviors related to their gaming habits.
• Educational information about responsible gaming is prominently displayed throughout the venue.

We're Here to Help

If you need advice on managing your gaming experience, have questions regarding our policies or wish to discuss any concerns related to problem gaming, please approach one of our trained staff members for assistance.